IIn the event you cannot find your driver please call: 703-979-6664/202-232-4440/202-779-6054

Cancellation Policy:

We understand that circumstances may arise which may change your travel plans. Keeping that in mind, all reservations require a 1-week cancellation notice. Reservations cancelled less than one week prior to the service date are subject to full trip charges including base rate, hourly minimum charges according to vehicle type, travel time, 10% Insurance Fee, 10% Fuel Charge, full round-trip tolls, airport fees and/or parking charges for airport pickups/drop offs and/or state and local government charges.

Bus service cancellation policy: All bus service reservations require a 2-week cancellation notice. Bus reservations cancelled less than 2 weeks prior to the service date are subject to full trip charges and associated fees.

NOTE: Cancellations cannot be made online. You must call our office at 703-979-6664/202-232-4440/202-779-6054.

RULES AND REGULATIONS ARE AS FOLLOWS:

1. Customer represents to be at lease 18 years of age and legally capable of entering into this 

contract under the law.

2. Overtime will be permitted, depending on vehicle availability, and rounded off to the next hour. Availability of overtime is not guaranteed. Overtime rates are non-negotiable and will be charged to the customer according to the GPS Tracking report for each vehicle. Chauffeurs do not have the authority to waive overtime for any reason. Overtime is charged by the hour, not prorated per minute.

3. There is a maximum of 3 permitted pickup and drop off locations. The minimum contract price is fixed once the reservation is confirmed. Early dismissal, downsizing or shortening of rental hours will not adjust the price.

4. Minor changes to rental are subject to availability. Contact our office if flight times change. Any changes in arrival or destination locations may result in additional charges (travel charges). 

5. With the exception of established corporate accounts, services must be paid by credit card 1-7 days in advance of the service date. We require a signed credit card authorization form to be returned to us once confirmations have been sent. If the credit card information is not provided, the reservation may be cancelled at the discretion of the company.

6. As of January 1, 2024, a 15% chauffeur gratuity will be added to all reservations. If you wish to increase the gratuity amount, please send an email to info@usalimoservice.com. If you are 

dissatisfied with the chauffeur’s performance, please reach out to us and we will refund the 15% 

gratuity for valid complaints.

7. Customer agrees to pay a late charge of 2% per month for any unpaid balance or attributable damages, as defined below, and shall reimburse Company for its costs of collection, including attorneys’ fees at 30% of the outstanding balance or at $250.00 per hour for outstanding balances over $3,000.00.

8. Customer is responsible for payment of tolls, parking and airport fees incurred that are related to their rental.

9. The number of passengers and luggage must not exceed the vehicle capacity. We will not carry more passengers than the number of seatbelts available. Customer agrees to hold company, its agents and employees harmless from any consequences of such wrongful use by customer or customer’s guests, including the cost to defend against the same.

10. The chauffeur inspects each vehicle before, during and after each rental. In the event of damage, customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees or third parties, including but not limited to the vehicle in regard to cleaning, breakages, burns or other interior and/or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00. Exterior decorations are subject to review and authorization by USA Limousine Service management team.

11. SMOKING, EATING, ILLEGAL USE OF ALCOHOL (If passengers are under the age of 21), AND/OR NARCOTICS OR CONTROLLED SUSBSTANCES IN THE VEHICLES ARE STRICLY PROHIBITED AND WILL RESULT IN ADDITIONAL CHARGES AND IMMEDIATE TERMINATION OF THE TRIP WITHOUT 

REFUND.

12. Additional charges will be applied to the credit card on file to cover any and all damages that occur; including but not limited to the following: Smoking in the vehicle: $500.00; Cigarette burns: $600.00; ripped or damaged upholstery: $800.00; beverage spillage: $250.00; stained carpet: $250.00; vomit in or on the vehicle: $600.00; lost or broken glassware: $40.00 per glass; lost or broken remote control: $300.00; excessive mess in the vehicle: $300.00.

13. Chauffeur has the right to terminate the trip, without refund, if he/she feels that the 

passenger(s) are not abiding by the above rules and regulations or are putting themselves, the chauffeur or vehicle at risk. Again, additional fees may be charged to cover damages at the company’s discretion.

14. Except in the case of willful misconduct or gross negligence of the company its agents or employees, customer waives any and all claims against the company, its agents or employees for injury, loss or damage, including consequential damages to the customer’s person or property from whatever cause. In addition, the customer waives any right of subrogation with regard to the same.

15. Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns or other unforeseen events beyond the control of company, for which company shall not be liable to customer. There shall be no recourse for any of the same. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent and/or customer refuses 

a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to the amount paid by customer. In cases of emergency, company may sub-contract the rental to another limousine service. The company is not responsible to fulfill itineraries developed by customer which indicate a time that the customer expects to arrive at certain locations after the initial pickup time.

16. Neither the company, its agents or employees shall be liable for any personal property of the customer or customer’s guests which are misplaced, damaged or left in the vehicle.

17. Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non-compliant guest conduct. All Rules and Regulations enforcement is subject to management discretion